TY - JOUR AU - Cheung, Ronnie AU - Woo, Monde PY - 2016/11/24 Y2 - 2024/03/28 TI - Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities JF - Contemporary Management Research JA - CMR VL - 12 IS - 3 SE - DO - 10.7903/cmr.12369 UR - https://cmr-journal.org/article/view/12369 SP - AB - <p>This study investigates fitness and recreational services using a quantitative approach. The findings of this study help property developers gain a better insight into facility management services and product offerings to improve customer experience. A critical review of literature focused on physical environment quality, outcome quality, and interaction quality from a consumer’s perspective. The quantitative study was based on a survey conducted with a sample of 75 respondents using a structured questionnaire. The results of this study enhance our understanding of the service quality dimensions with reference to recreational services provided in large residential areas of premium properties, which have a significant effect on purchase intention of consumers. Keywords: Properties, Recreational Facilities, Service Quality To cite this document: Ronnie Cheung and Monde Woo, "Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities", Contemporary Management Research, Vol.12, No.3, pp. 363-370, 2016. Permanent link to this document: http://dx.doi.org/10.7903/cmr.12369</p> ER -