VALENZUELA, Fredy; PEARSON, David; EPWORTH, Roger; LLANOS, Orlando; VILCHES, Sonia. Consumer Complaining Behavior: The Case of a South American Country, Chile. Contemporary Management Research, [S. l.], v. 1, n. 1, p. 3–12, 2005. DOI: 10.7903/cmr.69. Disponível em: https://cmr-journal.org/article/view/69. Acesso em: 23 nov. 2024.