CERIC, Arnela. An Alternative Model of The ICT Value Creation Process Based on Cross-Impact Analysis. Contemporary Management Research, [S. l.], v. 11, n. 3, 2015. DOI: 10.7903/cmr.13574. Disponível em: https://cmr-journal.org/article/view/13574. Acesso em: 23 nov. 2024.