LAU, M. M.; CHEUNG, R.; LAM, A. Y. C.; CHU, Y. T. Measuring Service Quality in the Banking Industry: A Hong Kong Based Study. Contemporary Management Research, [S. l.], v. 9, n. 3, 2013. DOI: 10.7903/cmr.11060. Disponível em: https://cmr-journal.org/article/view/11060. Acesso em: 2 may. 2024.