VALENZUELA, F.; COOKSEY, R.; CHANDRALAL, L.; HASSAN, R. Service Recovery in The Australian Banking Industry. Contemporary Management Research, [S. l.], v. 9, n. 4, 2013. DOI: 10.7903/cmr.11370. Disponível em: https://cmr-journal.org/article/view/11370. Acesso em: 28 apr. 2024.