KHONG, K. W.; YAO, H. I. Effectiveness of Customer Relationship Management on Customer Satisfaction in the Commercial Banks of Taiwan. Contemporary Management Research, [S. l.], v. 7, n. 2, 2011. DOI: 10.7903/cmr.6328. Disponível em: https://cmr-journal.org/article/view/6328. Acesso em: 4 may. 2024.