Vol. 9 No. 4 (2013)

Published: 2013-12-05

Determinants and Consequences of Cooperation in International Strategic Distribution Channel Alliances

Rajiv Mehta, Takao Ito, Jolanta Mazur, Rolph E. Anderson
- PDF

Service Recovery in The Australian Banking Industry

Fredy Valenzuela, Ray Cooksey, Lalith Chandralal, Rumman Hassan
- PDF
Mothers’ Perceived Vulnerability, Perceived Threat, and Intention to Administer Preventive Medication to Their Children

Phuong Nguyen
- PDF
The Influence of Internet-Based Customer Relationship Management on Customer Loyalty

Aris Y. C. Lam, Ronnie Cheung, Mei Mei Lau
- PDF
The Effects of Relationship-Destroying Factors on Customer Relationships: Relationship Recovery as the Moderator

Hui-Chen Chang, Yi-Ching Tsai, Sheng-Yuan Hsu
- PDF

Interviewers’ Characteristics and Post-Hire Attitudes and Performance

Hussein Ismail, Silva Karkoulian
- PDF

Calculation and Visualization of Dynamic Price Elasticities

Hirokazu Tajima
- PDF