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• Customer Reactions to Emotional Labor: Moderating Role of Human Resource Practices between Emotional Labor and Customer Outcomes

  Samra Tariq, Arsala Marium Khan, Sanan Waheed Khan, Julian Ming-Sung Cheng

  161-197

  2025-12-20

  DOI: https://doi.org/10.7903/cmr.24435

• The Financial Impact of High-Performance Work Practices The Moderating Effects of Labor Market Flexibility and Labor Market Efficiency

  Clyde Eirikur Hull, Sandra Rothenberg, Sebastian Vogt

  247-272

  2019-12-31

  DOI: https://doi.org/10.7903/cmr.19623

• The Varying Influences of Positive Emotions on Consumption Motivation

  Saran Wanglee

  2013-06-30

  DOI: https://doi.org/10.7903/cmr.10987

• From a Literature Review to a Conceptual Framework for Customer-To-Customer Value Co-Creation

  Sneha Pandey, Divesh Kumar

  189-221

  2021-08-12

  DOI: https://doi.org/10.7903/cmr.20663

• Relationships among Service Quality, Value, and Student Athlete Satisfaction at Taiwan’s National Tug of War Competition

  De-Jen Lee, Li-Wen Hsieh, Eva (Hui-Ping) Cheng

  2016-08-25

  DOI: https://doi.org/10.7903/cmr.15852

• Music streaming characteristics and emotional consumption as determinants of consumer satisfactions and intention to purchase

  Chiehwen Ed Hsu, Yeshwant S. Raj, Bob Sandy

  157-188

  2021-08-10

  DOI: https://doi.org/10.7903/cmr.20647

• The impact of transformational leadership on lean soft practices implementation: evidence from Jordanian service organisations

  Lubna Baqleh, Shaker Aladwan, Tamara Al-Yakoub

  1-25

  2025-11-29

  DOI: https://doi.org/10.7903/cmr.23456

• Customer Loyalty Explained by Electronic Recovery Service Quality: Implications of the Customer Relationship Re-Establishment for Consumer Electronics E-Tailers

  KUANG-WEN WU

  2011-06-17

  DOI: https://doi.org/10.7903/cmr.1101

• Customer Engagement Behaviour in Social Media Advertising: Antecedents and Consequences

  I Ping Chiang, Shih Hui Lo, Ling-Hui Wang

  2018-03-30

  DOI: https://doi.org/10.7903/cmr.17673

• Earnings Quality and Foreign Investors in Gulf Cooperation Council Countries

  Mawih Kareem Al Ani

  223-270

  2021-08-18

  DOI: https://doi.org/10.7903/cmr.20575

• Measuring Service Quality in the Banking Industry: A Hong Kong Based Study

  Mei Mei Lau, Ronnie Cheung, Aris Y. C. Lam, Yuen Ting Chu

  2013-09-30

  DOI: https://doi.org/10.7903/cmr.11060

• Determinants of Audit Service Quality Perceptions of Supervisory Directors in Dutch Corporations

  Asmerom Atewebrhan Ghebremichael

  2018-03-30

  DOI: https://doi.org/10.7903/cmr.18037

• I Want to Quit! Exploring Determinants of Turnover Intention among Employees of Microfinance Institutions

  Kotha Saritha, T. Sunitha

  165-197

  2023-02-27

  DOI: https://doi.org/10.7903/cmr.22157

• A Framework of e-based Quality Management for Distributed Manufacturing System

  Iraj Mahdavi, Namjae Cho, Babak Shirazi

  2007-09-27

  DOI: https://doi.org/10.7903/cmr.25

• An Application of Activity Based Costing in Higher Learning Institution: A Local Case Study

  Anbalagan Krishnan

  75

  2007-01-03

  DOI: https://doi.org/10.7903/cmr.652

• A Case Study on Applying ITIL Availability Management Best Practice

  Jihong Zeng

  2008-11-20

  DOI: https://doi.org/10.7903/cmr.1161

• A Conceptual Framework on Defining Businesses Strategy for Artificial Intelligence

  Salih Caner, Feyza Bhatti

  175-206

  2020-09-12

  DOI: https://doi.org/10.7903/cmr.19970

• Service Quality Index: A Study on Malaysian Banks

  Khong Kok Wei

  2009-06-18

  DOI: https://doi.org/10.7903/cmr.1179

• How Cause Related Marketing Influence Customer Value in Banking Industry?

  Hong-Sheng Chang, Tser-Yieth Chen, Chien-Ming Tseng

  2009-12-27

  DOI: https://doi.org/10.7903/cmr.726

• Determinants of Perceived Service Quality: An Empirical Investigation of Fitness and Recreational Facilities

  Ronnie Cheung, Monde Woo

  2016-11-24

  DOI: https://doi.org/10.7903/cmr.12369

• Knowledge of Opponents’ Power in Power-Asymmetric Negotiations: Whose Knowledge Shapes the Structure of Outcomes?

  Ricky Siu Wong

  2015-04-12

  DOI: https://doi.org/10.7903/cmr.12984

• The influence of service recovery on perceived justice under different involvement level－an evidence of retail industry

  Hong-sheng Chang, Ju-Chun Lee, Chien-Ming Tseng

  2008-04-09

  DOI: https://doi.org/10.7903/cmr.722

• Linking Abusive Supervision to Employees’ OCBs and Turnover Intentions: The role of a Psychological Contract Breach and Perceived Organisational Support

  Ezaz Ahmed, Michael Muchiri

  2014-06-30

  DOI: https://doi.org/10.7903/cmr.11518

• Examining How Environmental Concern Affects Purchase Intention: Mediating Role of Perceived Trust and Moderating Role of Perceived Risk

  Man Lung Jonathan Kwok, Mei-Chi Macy Wong, Mei Mei Lau

  2015-04-15

  DOI: https://doi.org/10.7903/cmr.13845

• Service Quality as Moderator in the Relationship between Experience and Value

  Kwok See Ying, Ahmad Jusoh, Zainab Khalifah

  2012-10-24

  DOI: https://doi.org/10.7903/cmr.11152