An Alternative Model of The ICT Value Creation Process Based on Cross-Impact Analysis

Abstract

The IT literature has identified a number ofseveral factors influencing business outcomes, also known as ICT (Information Communication Technology) value. In order to make these factors relevant for IT practitioners it is important to classify them in a meaningful and relevant manner. This was done using a systems theory method, cross-impact analysis in analysing the ICT value creation process in three medium-sized organisations. This process is conceptualised as a system composed of 23 interacting factors that interact with one another. The results of the cross-impact analysis demonstrate that factors have a different functional position in each of the three ICT value creation systems, and hence there are different implications for managing them. Based on the comparison of results among the three organisations, an alternative model of the ICT value creation process is proposed. The model offers further insights into the ICT value creation process that are particularly relevant for IT practitioners and IT researchers. Keywords: ICT Value, Factors Influencing ICT Value, Systems Theory, Interactions, Relationships To cite this document: Arnela Ceric, "An Alternative Model of The ICT Value Creation Process Based on Cross-Impact Analysis", Contemporary Management Research, Vol.11, No.3, pp. 223-248, 2015. Permanent link to this document: http://dx.doi.org/10.7903/cmr.13574