Vol. 9 No. 4 (2013)

Published: 2013-12-05

  • Determinants and Consequences of Cooperation in International Strategic Distribution Channel Alliances

    Rajiv Mehta, Takao Ito, Jolanta Mazur, Rolph E. Anderson
    DOI: https://doi.org/10.7903/cmr.11072

  • Service Recovery in The Australian Banking Industry

    Fredy Valenzuela, Ray Cooksey, Lalith Chandralal, Rumman Hassan
    DOI: https://doi.org/10.7903/cmr.11370

  • Mothers’ Perceived Vulnerability, Perceived Threat, and Intention to Administer Preventive Medication to Their Children

    Phuong Nguyen
    DOI: https://doi.org/10.7903/cmr.11093

  • The Influence of Internet-Based Customer Relationship Management on Customer Loyalty

    Aris Y. C. Lam, Ronnie Cheung, Mei Mei Lau
    DOI: https://doi.org/10.7903/cmr.11095

  • The Effects of Relationship-Destroying Factors on Customer Relationships: Relationship Recovery as the Moderator

    Hui-Chen Chang, Yi-Ching Tsai, Sheng-Yuan Hsu
    DOI: https://doi.org/10.7903/cmr.11261

  • Interviewers’ Characteristics and Post-Hire Attitudes and Performance

    Hussein Ismail, Silva Karkoulian
    DOI: https://doi.org/10.7903/cmr.10453

  • Calculation and Visualization of Dynamic Price Elasticities

    Hirokazu Tajima
    DOI: https://doi.org/10.7903/cmr.11071