Vol. 10 No. 2 (2014)

Published: 2014-06-30
  • Australian Retail Banking Customers’ Perceptions of Time in A Service Recovery Process

    Fredy-Roberto Valenzuela, Ray Cooksey
    DOI: https://doi.org/10.7903/cmr.11641
  • Does Style of Thinking Make Differences in Consumer Judgments on Brand Extensions?

    Shin-Shin Chang
    DOI: https://doi.org/10.7903/cmr.12002