Factors Influencing FinTech Continuous Use: Systematic Literature Review and Expert Validation

Abstract

This study aims to identify the key factors contributing to the continuous intention to use FinTech. FinTech is an innovative technology that has disrupted traditional financial industries by automating and improving financial products and services; this includes a wide range of facilities such as mobile banking, digital payments, crowdfunding, and cryptocurrency, providing customers with more options and convenience in accessing financial services. However, despite its significant growth and customer adoption, it is still being determined whether the continuous intention to use FinTech will attract enough customers to sustain its growth. However, to address this issue, a Systematic Literature Review (SLR) and an expert verification method were utilized to identify 25 primary studies related to continuous intention to use FinTech, published in Web of Science and Scopus databases between 2012 and 2022. The study found 12 relevant factors influencing the continuous intention to use FinTech: technological factors (perceived usefulness, perceived ease of use), perceived benefit (Economic benefit, seamless transaction, and convenience), perceived risks (financial risk, legal risk, operational risk, security risk) trust, continuous intention and environmental (government regulation). The studies are underpinned by the Technological Acceptance Model (TAM), the Theory of Reasoned Action (TRA), and Institutional Theory (IT). The research offers a novel understanding of the factors influencing customers' continuous intention to use FinTech and presents a multidimensional framework to guide managers and customers in its utilization. The study employed a one-sample t-test to assess the mean and significance of observed differences or relationships and validate expert evaluations' results. Future research could utilize meta-analysis to strengthen these findings further.