The impact of transformational leadership on lean soft practices implementation: evidence from Jordanian service organisations

Abstract

This paper aims to investigate the effect of transformational leadership on the implementation of soft lean practices in Jordanian public service organizations. The study adopts a quantitative research approach. A questionnaire was designed and electronically distributed to participants from seven Jordanian public service organizations in the capital, Amman, yielding 399 valid responses for analysis. The data were analyzed using SEM with smartPLS. The results revealed a significant effect of transformational leadership on lean practices, specifically in areas such as employee involvement and training, problem-solving, customer involvement, and continuous improvement. The study has several implications, including the enhancement of transformational leadership styles and methods for improving soft lean management practices within the public sector. Notably, given the considerable number of variables that could impact an organization’s lean journey, the findings underscore the significant role that transformational leadership plays in implementing lean soft practices.